Group tickets into projects
A project collects related tickets, such as documentation, support readiness and checks for a launch, with ownership still at ticket level.
Choose the view that fits the question
Board for progress, list for detail, calendar for dates, roadmap for longer timelines.
Custom statuses
Define the workflow your team actually uses and drag tickets across it.
Connected to customer conversations
Because projects live beside your inbox and CRM, customer requests can lead into the work without copying details between tools.
Frequently asked questions
What goes into a project?
A project groups related tickets. Each ticket keeps its own owner, priority and dates.
Which project views are available?
Use the board, list, calendar or roadmap to review work from different perspectives.
Can we use our own workflow?
Yes. Configure project statuses to reflect how your team works and move tickets through that workflow.