GitHub

From customer ticket to GitHub issue

The GitHub integration for support tickets lets you create an issue from a customer ticket, keeping engineering work connected to the original report.

Try free
GitHub issue alongside the HEDESU ticket dashboard

What you can do

  • Connect authorized repositories
  • Create an external issue from an eligible ticket
  • Review linked issue context inside the ticket
  • Keep support communication in the ticket while developers work in GitHub

How it works

Link your account from your profile and authorize GitHub. Then open an eligible ticket and create the linked issue.

Frequently asked questions

Which repositories can I connect?

You can use repositories authorized through the GitHub connection, subject to your GitHub access and HEDESU permissions.

What does creating an issue include?

HEDESU uses the ticket title and description together with details such as category, priority and due date to create the GitHub issue.

Does the integration create a GitHub branch?

This workflow creates a linked GitHub issue. Branch creation is not part of this workflow.