Hedesu for travel

Every booking question, change and complaint, in one thread with one owner.

Travellers message your tours, stays and transport on WhatsApp and email, often late at night and just before a trip. Hedesu brings those conversations in and turns each one into a ticket your team can assign, track and close, from first message to resolution.

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Where travel requests get lost

Guests expect a fast answer, and the people answering are usually also running the trip.

The late change nobody passed on

A guest changes a date or adds a passenger in a chat, and the person arranging the pick-up never sees it.

The after-hours question

A pre-trip question arrives in the evening, gets read by one person, and is forgotten by morning.

The complaint with no owner

A guest raises a problem after the trip. Several people saw it, and no one was responsible for replying.

From message to resolution in three steps

1

Capture

Connect WhatsApp or email. Every new conversation becomes a ticket linked to the guest's contact record.

2

Assign

Give each ticket an owner and a status. Whoever picks it up sees the full history instead of asking the guest to repeat themselves.

3

Close

Plan the fix inside the ticket, keep internal notes private to your team, and close the request once the guest has their answer.

Built for the way travel teams work

Tour and activity operators

Track enquiries, group changes and special requests so nothing is missed before departure day.

Stays and transport providers

Handle check-in questions, transfer changes and last-minute requests with a clear owner for each.

Multi-destination booking brands

Run each destination or brand as its own space, so local teams see their guests and managers see the whole picture.

One workspace, every destination and brand

Create a space for each destination or brand and manage them in one place. Control who sees what: clients cannot view tickets, internal notes stay with your team, and private tickets are visible only to the requester and the people assigned.

Space per destinationSpace per brandDepartment permissionsPrivate ticketsInternal notesReports by space, user and department

Works where your guests and your team already are

Receive requests from WhatsApp and email, get ticket alerts in Telegram, and create a GitHub issue straight from a ticket when your in-house tech team builds your booking site.

WhatsAppEmailTelegram alertsGitHub issues

Questions travel teams ask

Can Hedesu handle WhatsApp enquiries from travellers?

Yes. Hedesu receives WhatsApp and email messages and turns each conversation into a ticket with an owner and a status.

Can each destination or brand have its own space?

Yes. Run one workspace with a separate space per destination or brand, and control who can see which tickets.

Can guests see our tickets or internal notes?

No. Clients cannot view tickets. Internal notes stay with your team, and private tickets are visible only to the requester and assignees.

Does Hedesu replace our booking system?

No. Hedesu manages conversations and the work tied to them. It sits alongside the system you use to take bookings and payments.

Turn every request into action

Create a space and connect WhatsApp or email. For WhatsApp, our team will contact you to complete the registration.

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