Welcome to Help

Getting Started
0 category | 6 articles
Last updated: 30 Sep 2025
Ticketing
0 category | 8 articles
Last updated: 30 Sep 2025
Project Management
0 category | 2 articles
Last updated: 01 Oct 2025
User Management
0 category | 2 articles
Last updated: 30 Sep 2025
Channel Management
4 categories | 5 articles
Last updated: 01 Oct 2025
Contact Management
0 category | 6 articles
Last updated: 01 Oct 2025
Reporting
0 category | 3 articles
Last updated: 01 Oct 2025
Space Management
11 categories | 20 articles
Last updated: 06 Oct 2025
MCP
0 category | 3 articles
Last updated: 08 Oct 2026

Browse latest articles

  • Create and Maintain Your HEDESU Knowledge Base with AI
    Turn useful answers into documentation your team can find and reuse. Your tickets and conversations contain valuable knowledge. HEDESU MCP helps your...
    Last updated: 08 Oct 2026
  • Work With HEDESU Tickets Using AI
    Spend less time piecing together conversations and more time deciding what happens next. HEDESU MCP gives your AI assistant access to the ticket detai...
    Last updated: 08 Oct 2026
  • Connect Your AI Assistant to HEDESU with MCP
    Bring your tickets, conversations and knowledge base into the AI assistant you already use. A useful AI assistant needs the right context. With HEDESU...
    Last updated: 08 Oct 2026
  • Manage Ticket Template
    For managing a ticket template, you were given three options which are view, edit and delete. Path: Space > Ellipse Icon > Settings > Ticket Sel...
    Last updated: 06 Oct 2025
  • Add Channel
    A channel is a third-party source connected to HEDESU that allows you to receive notifications or create tickets from outside the system.  *Note: Only...
    Last updated: 01 Oct 2025
  • Manage Snippets
    To manage a snippet, you have three options which are view, edit and deactivate. Path: Space > Ellipse Icon > Settings > Snippets Select your de...
    Last updated: 01 Oct 2025
  • Manage Label
    For managing a label you can either do an edit or archive. Path: Space > Ellipse Icon > Settings > Labels Select your desired space to see the *...
    Last updated: 01 Oct 2025
  • Manage Sub Category
    For managing a sub category you can either edit or archive. Path: Space > Ellipse Icon > Settings > Categories Select your desired space to see...
    Last updated: 01 Oct 2025
  • Manage Category
    Managing a category very straightforward, you have two options which are edit and archive. Path: Space > Ellipse Icon > Settings > Categories Se...
    Last updated: 01 Oct 2025