1. About these terms
These Terms of Service govern access to and use of HEDESU, operated by Workbeat Technologies Sdn. Bhd. (1422325-A) (“HEDESU”, “we”, “us”, or “our”). HEDESU provides workspace collaboration, ticketing, communications, knowledge-base, and related services.
By registering for or using HEDESU, you agree to these terms. If you use HEDESU on behalf of an organization, you confirm that you have authority to bind it, and “you” includes that organization. If you do not agree, do not register for or use the service.
Our Privacy Policy explains how we handle personal information. A separate written agreement signed with us may set additional terms; if it conflicts with these terms, that agreement controls to the extent of the conflict.
2. Eligibility and account responsibilities
You must have the legal capacity and authority to enter into these terms. Provide accurate account and billing details and keep them current. Keep passwords and integration credentials confidential, use appropriate access permissions, and notify us promptly if you suspect unauthorized access.
Organizations are responsible for the users they authorize, their workspace configuration, and activity carried out under their accounts. Administrators should grant access only as needed and remove access when it is no longer appropriate.
3. Acceptable use
You must use HEDESU lawfully and respect the rights of others. You must not:
- Upload or distribute unlawful, fraudulent, infringing, threatening, or abusive content.
- Send spam or communications without the permissions or notices required by applicable law and the relevant messaging provider.
- Access accounts, systems, or information without authorization, or attempt to bypass authentication, permissions, or usage limits.
- Introduce malware, disrupt the service, or interfere with other users or connected providers.
- Misrepresent your identity, misuse another person’s information, or use the service for fraudulent activity.
You are responsible for obtaining the rights and permissions needed to collect, upload, use, and share information through HEDESU.
4. Your content and our service
You and your licensors retain ownership of content you submit to HEDESU. You grant us a limited permission to host, store, reproduce, transmit, display, and otherwise process that content as necessary to provide, secure, and support the service, including the integrations and AI features you use. This does not transfer ownership of your content to us.
You control which authorized users can access workspace content and whether knowledge-base content is published publicly. You are responsible for the accuracy and lawfulness of your content and for those sharing choices.
HEDESU and its licensors retain their rights in the service, software, branding, and documentation. Subject to these terms and your plan, you may access and use the service for its intended purposes.
5. Plans, trials, fees, and payments
Available features, limits, prices, billing periods, and any trial conditions are those presented with your selected plan, checkout, or separately agreed order. Trial access is limited to the offered period and conditions. Continued access after a trial may require a paid subscription.
You agree to pay the fees and applicable taxes disclosed for your purchases, including any add-ons or usage charges you authorize. Where recurring payment is enabled and authorized, charges are processed according to your subscription’s billing schedule. Keep payment details current.
Plan changes, upgrades, downgrades, and any adjustments take effect as shown in the billing flow or agreed with us. Failure to pay amounts due may result in restrictions, suspension, or expiry of access. Changes to future pricing will be communicated before they apply where required by law or agreement.
6. Renewal and cancellation
Subscriptions renew according to the selected billing cycle when auto-renewal is enabled. An authorized administrator can turn off auto-renewal in the subscription settings. Turning it off stops the next renewal and takes effect at the end of the current subscription period; access remains subject to the paid plan and these terms until then.
Turn off auto-renewal before the next renewal is processed to avoid another billing period. Contact support if you need help. Cancellation does not remove payment obligations already incurred, and disconnecting an integration does not cancel your HEDESU subscription.
7. Refunds
Fees are generally non-refundable, including fees for unused subscription time, unless a refund is required by applicable law or expressly agreed by us. Turning off auto-renewal or stopping use of the service does not automatically entitle you to a refund or credit.
If you believe a charge is incorrect or a refund is required, contact support@help.hedesu.com with the relevant billing details. Nothing in these terms limits refund rights that cannot lawfully be excluded.
8. Third-party services and WhatsApp
HEDESU can connect with third-party services you enable. Those providers have their own terms, privacy policies, availability, and technical requirements. You are responsible for maintaining the permissions and credentials needed for your connections and complying with the relevant provider’s terms.
For WhatsApp Business, you are responsible for your business account, the authority to use its phone numbers, required recipient permissions and opt-ins, and compliance with WhatsApp’s applicable business messaging rules. Honor requests to stop receiving messages and use approved templates where required.
Provider changes, restrictions, or outages can affect an integration. We do not control third-party services and cannot guarantee their continued availability.
9. Spark and AI features
AI features may produce inaccurate, incomplete, or unsuitable responses. Review generated content and proposed actions before relying on them, publishing them, or using them to make decisions. You remain responsible for your configured automations and use of their outputs.
AI outputs are not a substitute for professional advice where it is needed. Only submit information you are authorized to process through these features. The Privacy Policy’s AI section describes related data handling.
10. Availability and warranties
We work to maintain HEDESU, but maintenance, technical issues, security measures, and third-party dependencies may interrupt or change the service. Unless separately agreed in writing, we do not promise uninterrupted availability, error-free operation, or that the service will meet every particular requirement.
To the extent permitted by law, the service is provided on an “as available” basis without warranties beyond those expressly stated in an applicable agreement. Nothing in these terms excludes warranties, remedies, or liability that cannot lawfully be excluded, including mandatory consumer rights.
11. Suspension and termination
We may restrict or suspend access, or terminate an account, where reasonably necessary to address a material breach of these terms, nonpayment, a security threat, abuse, or a legal requirement. Where appropriate and practicable, we will provide notice and an opportunity to address the issue; urgent risks or legal requirements may require immediate action.
You may stop using the service and contact support about account closure. To stop subscription renewal, use the cancellation process described above. After suspension, expiry, or termination, access to workspace content may be restricted. Contact support regarding access or deletion requests.
Retention and deletion are governed by the Privacy Policy and applicable obligations. Account closure does not guarantee immediate deletion of every record. Provisions intended to continue, including accrued payment obligations and ownership rights, remain applicable after termination.
12. Governing law and disputes
These terms are governed by Malaysian law. Please first contact support@help.hedesu.com so we can try to resolve a concern. Disputes that cannot be resolved will be subject to the jurisdiction of the Malaysian courts, except where mandatory applicable law gives you the right to bring a claim elsewhere.
Nothing in these terms removes mandatory consumer protections or other rights that cannot be waived under applicable law.
13. Changes to these terms
We may update these terms to reflect changes in HEDESU, our business arrangements, or applicable requirements. We will publish the revised terms with an updated date and provide additional notice or seek agreement where required by law. Changes will apply prospectively, subject to any applicable notice requirements or separate written agreement.
If you do not agree to revised terms, you may stop using the service and turn off renewal. Any existing payment obligations remain subject to these terms and applicable law.
14. Contact us
Questions about these terms, billing, or the service can be sent to:
Workbeat Technologies Sdn. Bhd. (1422325-A)
Operator of HEDESU
Email: support@help.hedesu.com