One workspace per team
Create separate spaces, for example Customer Support and Operations, each with its own people, categories and knowledge.
Every request gets an owner and a date
Assign a person or team, set priority and due dates, and track status from open to done.
Recurring work, set up once
Use recurring tickets for monthly checks or reviews, creating a new record each time or reopening the same one.
Review the workload
Reports show where work is piling up, including how long tickets have sat in their current status.
Frequently asked questions
Can departments have separate workspaces?
Yes. Spaces let teams organize their own people, ticket categories and knowledge.
Can we schedule recurring requests?
Yes. Recurring tickets can create a new ticket each time or reopen the same ticket, according to the configured recurrence.
How can we find work that is waiting?
Use ticket owners, due dates and statuses to track requests. Reports include how long tickets have been in their current status.