Every brand's requests, in one workspace with the right owner for each.
When you run several brands, markets or entities, requests end up in different chats and inboxes. Hedesu gives each brand its own space and lets you turn any conversation into a ticket your teams can assign, track and close.
Get startedSee how it worksWhere multi-brand operations lose track
Each brand develops its own way of working, and the group loses sight of what is open.
Requests scattered across brands
Each team uses its own chats and inboxes, so no one can see what is open across the group.
The handover between entities
A request from one brand needs another team, and the context is lost in the handover.
No group-wide view
Managers cannot tell which brand is slow to respond without asking each team.
From message to resolution in three steps
Capture
Connect WhatsApp or email. When a conversation needs follow-up, turn it into a ticket linked to the customer's contact record.
Assign
Give each ticket an owner and a status. Whoever picks it up sees the full history instead of asking the customer to repeat themselves.
Close
Plan the fix inside the ticket, keep internal notes private to your team, and close the request once the customer has their answer.
Built for the way multi-brand groups work
Groups with several brands
Give each brand its own space and one shared way of working.
Multi-country operators
Run each market as its own space, so local teams see their own customers.
Holding and shared-service teams
Handle requests from group companies in the same workspace, using departments and permissions.
One workspace, every brand, market and department
Create a space for each brand, market or entity and manage them in one place. Control who sees what: roles and space membership decide who can view and act on tickets, customers only see their own requests (through the portal, if enabled), and internal notes stay with your team.
Works where your customers and your team already are
Receive requests from WhatsApp and email, get ticket alerts in Telegram, and create a GitHub issue straight from a ticket when your tech team needs to act on a request.
Questions multi-brand teams ask
Can Hedesu handle WhatsApp and email requests for several brands?
Yes. Hedesu receives WhatsApp and email messages in one place, and your team can turn any conversation into a ticket with an owner and a status.
Can each brand or market have its own space?
Yes. Run one workspace with a separate space per brand or market, and control who can see which tickets.
Can customers see our tickets or internal notes?
Customers only see their own requests, and only through the customer portal if you enable it. Internal notes are staff-only and are never shown to customers.
Does Hedesu replace our existing systems?
No. Hedesu manages conversations and the work tied to them. It sits alongside the group and brand systems you already use.
Turn every request into action
Create a space and connect WhatsApp or email. For WhatsApp, our team will contact you to complete the registration.
Get started