Every client request, in one thread with one owner.
Clients ask your firm for updates, documents and changes over WhatsApp and email. Hedesu brings those conversations in and lets you turn any of them into a ticket your team can assign, track and close.
Get startedSee how it worksWhere client requests get lost
Clients expect a quick reply, and the answer often depends on who is available.
The request sitting in one inbox
A client emails one consultant who is on leave, and no one else sees the request.
The follow-up nobody owns
A meeting ends with next steps, and nobody is responsible for replying to the client.
The same question, again
Clients repeat themselves because the next person has no history.
From message to resolution in three steps
Capture
Connect WhatsApp or email. When a conversation needs follow-up, turn it into a ticket linked to the client's contact record.
Assign
Give each ticket an owner and a status. Whoever picks it up sees the full history instead of asking the client to repeat themselves.
Close
Plan the fix inside the ticket, keep internal notes private to your team, and close the request once the client has their answer.
Built for the way professional teams work
Agencies and consultancies
Track client requests and change requests with an owner and a status for each.
Accounting, legal and advisory firms
Manage client questions and document requests so every client gets a reply.
IT and managed service providers
Turn client messages into tickets with a clear owner and history.
One workspace, every client team
Create a space for each client team, service line or office and manage them in one place. Control who sees what: roles and space membership decide who can view and act on tickets, customers only see their own requests (through the portal, if enabled), and internal notes stay with your team.
Works where your clients and your team already are
Receive requests from WhatsApp and email, get ticket alerts in Telegram, and create a GitHub issue straight from a ticket when your tech team needs to act on a request.
Questions professional teams ask
Can Hedesu handle WhatsApp and email requests for clients?
Yes. Hedesu receives WhatsApp and email messages in one place, and your team can turn any conversation into a ticket with an owner and a status.
Can each team or office have its own space?
Yes. Run one workspace with a separate space per team or office, and control who can see which tickets.
Can clients see our tickets or internal notes?
Customers only see their own requests, and only through the customer portal if you enable it. Internal notes are staff-only and are never shown to customers.
Does Hedesu replace our practice and project tools?
No. Hedesu manages conversations and the work tied to them. It sits alongside the billing and delivery tools you already use.
Turn every request into action
Create a space and connect WhatsApp or email. For WhatsApp, our team will contact you to complete the registration.
Get started