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Born From Our Own Frustration With Workplace Chaos

HEDESU brings customer conversations, tickets, and team workflows together in one workspace. We created HEDESU because important messages kept slipping through the cracks—whether it was a support ticket, client request, or a missed sales lead. HEDESU brings clarity, speed, and alignment to every conversation—so nothing gets lost or delayed.

One Platform. Endless Possibilities.

HEDESU isn’t just for support teams — it’s built for anyone who needs to manage conversations, tasks, and teamwork in one place. Whether you’re tracking software bugs, closing sales deals, or keeping internal projects on track, HEDESU adapts to the way you work.
Project Management
Organize work with tickets, issues, and Kanban boards.
Software Development
Integrate with GitHub, GitLab, and JIRA for smooth workflows.
Customer Support
Manage WhatsApp, Telegram, and Email conversations easily.
Internal Communication
Keep departments aligned and conversations in one place.

Your Work, Your Way — Without the Chaos.

Juggling too many tools? HEDESU brings your team, tasks, and conversations together so you can focus on what matters: getting work done faster, smarter, and without the mess.
Turn Anything into a Ticket
Emails, public forms, dashboards, WhatsApp — wherever work starts, turn it into a ticket in seconds.
Stay Organized Without Breaking a Sweat
Tag it. Categorize it. Set a status. Find exactly what you need, when you need it — no digging around.
Teamwork Made Easy
Assign multiple owners to a ticket. Mention teammates to keep everyone in the loop. Teamwork has never been this smooth.
Private Notes for Internal Eyes Only
Need to strategize behind the scenes? Keep sensitive conversations private within a ticket — visible only to your team, hidden from clients. Collaborate freely without worrying about what the customer sees.
Visualize Progress, Your Way
Create custom statuses and track every task in a beautiful, drag-and-drop Kanban board.
Connect to Everything You Love
GitHub, JIRA, GitLab, Telegram, WhatsApp — plug HEDESU into your existing workflow with ease.
Teams, Spaces, Projects — You’re in Control
Group people the way that makes sense for your company. Spaces, departments, projects — you define it, we make it work.
Built-In CRM That Just Makes Sense
Track every client and customer relationship without needing yet another tool.
Never Miss an Update
Real-time alerts through Telegram, email, SMS, and more — so everyone’s always in the know.
Break Down Big Tasks with Parent-Child Tickets
Split complex projects into manageable pieces — and crush them one by one.
Automate the Boring Stuff
Work smarter, not harder. Set up automations with n8n, Make, Zapier, and more — no tech wizardry required.
Built for Builders: APIs and Webhooks
Extend, integrate, and customize HEDESU to fit your wildest workflows with our developer-first APIs and Webhooks.
Built-in Knowledge Base to Share What Matters
Turn repeated answers into living documentation. Create articles, FAQs, and guides right inside HEDESU — so your team (and customers) always have the answers they need, right when they need them.

Use cases

Find a clearer way to manage the work your team does every day.

Customer support

Handle WhatsApp, email and live chat requests in one place. Assign tickets, keep internal notes private and see what's overdue.

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Software development

Connect support to development. Turn customer reports into tickets, then create linked GitHub issues from the same record.

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Internal requests

Track requests between departments with tickets, owners and due dates, so work doesn't disappear into group chats.

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Project management

Group related tickets into projects with board, list, calendar and roadmap views. Lightweight project management for small teams.

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Integrations

Connect customer conversations and team tools to the work in HEDESU.

WhatsApp

Reply to customers on WhatsApp as a team, then turn requests that need work into tracked tickets with full history.

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GitHub

Create a GitHub issue from a customer ticket so support and developers work from the same record.

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Telegram

Get ticket notifications in Telegram and tag teammates, so your team sees what needs attention without leaving their chat app.

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Twilio Voice

Make and receive phone calls in HEDESU with Twilio Programmable Voice. Connect your number, choose answering agents and keep call history and notes together.

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Frequently asked questions