Hedesu for automotive

Every enquiry, booking and repair request, in one thread with one owner.

Customers message your dealership, rental or workshop on WhatsApp and email. Hedesu brings those conversations in and turns each one into a ticket your team can assign, track and close, from first message to resolution.

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Where automotive requests get lost

Car buyers, renters and service customers all chat the same way: a quick message, often outside office hours, often to whoever answers first.

The hot lead nobody answered

A test-drive request lands in one salesperson's chat and sits there while the buyer messages another showroom.

The booking change in a side chat

A pick-up time or vehicle swap gets agreed in a private thread, and the team handling the car never hears about it.

The repair update nobody sent

The workshop finishes the job, but the customer is still waiting for a message because no one owned the follow-up.

From message to resolution in three steps

1

Capture

Connect WhatsApp or email. Every new conversation becomes a ticket linked to the customer's contact record.

2

Assign

Give each ticket an owner and a status. Sales, service and back-office see the same history instead of passing screenshots.

3

Close

Discuss internally in the ticket, keep notes private to your team, and close the request once the customer has their answer.

Built for the way automotive teams work

Car dealerships

Track enquiries, test-drive requests and trade-in questions per salesperson, so serious buyers get a follow-up.

Car rental and mobility

Handle booking changes, pick-up questions, damage reports and breakdown calls with a clear owner for each.

Workshops and service centres

Turn service bookings and quote requests into tickets, and keep customers updated until the vehicle is ready.

One workspace, every branch and brand

Run a separate space for each branch, brand or country and keep them in one place. Control who sees what: clients cannot view tickets, internal notes stay with your team, and private tickets are visible only to the requester and the people assigned.

Space per branchSpace per marketDepartment permissionsPrivate ticketsInternal notesReports by space, user and department

Works where your customers and your team already are

Receive requests from WhatsApp and email, get ticket alerts in Telegram, and create a GitHub issue straight from a ticket when your in-house tech team builds the booking or fleet software.

WhatsAppEmailTelegram alertsGitHub issues

Questions automotive teams ask

Can Hedesu handle WhatsApp enquiries for a car dealership?

Yes. Hedesu receives WhatsApp and email messages and turns each conversation into a ticket with an owner and a status.

Can each branch or brand have its own space?

Yes. Run one workspace with a separate space per branch, brand or market, and control who can see which tickets.

Can customers see our tickets or internal notes?

No. Clients cannot view tickets. Internal notes stay with your team, and private tickets are visible only to the requester and assignees.

Does Hedesu replace our dealer management system?

No. Hedesu manages conversations and the work tied to them. It sits alongside the systems you already use for inventory and accounting.

Turn every request into action

Create a space and connect WhatsApp or email. For WhatsApp, our team will contact you to complete the registration.

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