Hedesu (“we”, “us”, “our”) provides a platform that helps teams manage messages, tickets, tasks, and
communication.
This Privacy Policy explains how we collect, use, store, and protect your information when you use
Hedesu.
By accessing or using Hedesu, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect the following information when you sign up or use our services:
Account Information
-
Name
-
Email address
-
Phone number
-
Password (encrypted)
Team/Workspace Information
- Organization name
- Members you invite
- Workspace preferences
Ticket & Communication Data
- Messages, attachments, comments
- Tickets created by you or shared with your team
- Custom tags, statuses, and settings
Payment Information
If you subscribe to a paid plan, payments are processed by trusted third-party providers.
We do not store your full credit card details.
2. Information Collected Automatically
When you use Hedesu, we may automatically collect:
Device & Technical Data
- IP address
- Browser type
- Device type
- Operating system
- Access times
Cookies & Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Improve performance
- Remember preferences
You can manage cookies through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Hedesu platform
- Improve features, speed, and user experience
- Process payments and manage subscriptions
- Send service-related notifications and updates
- Respond to support inquiries
- Enhance security and prevent fraud
- Generate analytics to improve our services
- Integrate with third-party services (optional)
We do not sell or rent your information.
4. How We Share Your Information
We may share limited data only when necessary:
4.1 Legal Requirements
We may disclose information if required by:
- Law
- Court order
- Government request
- To protect the rights and safety of users or the public
4.2 Team Members
Information within your workspace (tickets, chats, attachments) is shared with members you invite.
We never sell user data.
5. Data Storage & Security
We take data security seriously.
We use:
- Encrypted connections (HTTPS)
- Encrypted passwords
- Regular security audits
- Firewalls and monitoring tools
- Role-based access control
Your data is stored securely on servers managed by reputable hosting providers.
6. Children’s Privacy
Hedesu is not intended for individuals under 13 years old (or applicable age in your country).
We do not knowingly collect data from children.
7. Third-Party Integrations
Hedesu may connect with external tools (e.g., Zapier, Telegram Bot, WhatsApp API, etc.).
When you enable integrations:
You are responsible for data shared with those platforms
Their privacy policies apply separately
8. Contact Us
If you have any questions about this Privacy Policy or data protection, contact us:
- Email: support@help.hedesu.com
- Website: www.hedesu.com