Hedesu Support will helps you support customers confidently as an all-in-one customer service platform via email, self service FAQS, chat and social networks like Twitter. Submitting ticket through Hedesu Twitter account will be available soon as our future features.
Hedesu can make your support much better with 3 rules. Global rules, personal rules and group rules. Global Rules - Admins can create macros and views that are available to all agents and admins. Personal Rules - Macros and views that created by agents and admins can only be viewed by themselves. Group Rules - For group rules, admin can create macros and views which available to agents and admin in a specific group.
You can have help desk support with user friendly environment through provision of multi-language function that allow your support service to become more local and this would surely help your customers feel at ease whenever using your help desk service.
Experience an extra function for your support where you can attach files.
Hedesu support will help you to provide an integrity and efficient help desk support for your customers. We provide a vital platform, which allows your customer to communicate and share ideas. Forums and articles can also be posted whenever they feel like it.
We ensure maximization of protection on all your data and communication including backups giving you a peace of mind. All payment shall be made through our certified payment gate away and credit card processor couple with other security features to ensure safety of your billing data. A secured hash is applied to all passwords and all communication is encrypted to strengthen our security.
We offer an easy, simple and convenient way for you to set up your own help desk with customization of theme color, logo, icon, button, CCS style and many more. All of these can be done as customized CCS widget is provided to allow you to make such customizations. In simple words, we let you customize your own help desk to make it unique and yours.
If you subscribe NodeChatter to integrate with Hedesu, you can solve your customer’s problems in 24/7 as it allows website visitors to contact you instantly. Hedesu moves customer conversations between support channels. For example, what starts as an email can be turned into a chat.
We offer several different options so you can make the best choice to fit your needs. The payment methods available online are Electronic Funds Transfer (EFT) from your checked or savings accounts; and Credit Card Billing via Visa® or MasterCard®.
